Shipping policy

Most products are made to order. Processing times vary depending on the product, customization requested, and current production schedule.

Estimated production times are displayed on individual product pages. Large custom projects may require additional production time.

Orders are processed Monday through Friday, excluding holidays.

Shipping Methods

We ship throughout the United States using reputable carriers such as UPS, FedEx, USPS, and freight carriers when appropriate.

The shipping carrier is selected based on package size, destination, and delivery efficiency.

Shipping Costs

Shipping charges are calculated during checkout based on the destination, package size, weight, and shipping method selected.

Delivery Estimates

Delivery estimates provided during checkout are estimates only and are not guaranteed.

Titanium Custom Creations is not responsible for delays caused by weather, carrier issues, natural disasters, customs inspections, labor disruptions, or other circumstances beyond our control.

Large Freight Shipments

Oversized products such as cabinetry, countertops, furniture, and large CNC projects may ship via freight.

Customers are responsible for inspecting freight shipments before signing for delivery. Visible shipping damage should be noted with the carrier before accepting the shipment.

Incorrect Shipping Information

Customers are responsible for providing an accurate shipping address.

Additional shipping charges resulting from incorrect addresses or refused deliveries are the responsibility of the customer.

Lost or Damaged Shipments

If your shipment is lost or arrives damaged, please contact us within five (5) days of delivery or the expected delivery date so we can assist with a carrier claim.

Local Pickup

When available, customers selecting local pickup will be notified when their order is ready. Government-issued identification may be required at pickup.